:root {
    --font-family: 'Poppins', sans-serif;
    --color-bg: #f5f7fa; /* Fondo gris muy clarito para la página */
    --color-white: #ffffff; /* Fondo blanco para la tarjeta */
    --color-text: #2d3436; /* Texto oscuro para que resalte */
    --color-accent: #c80000; /* Tu rojo corporativo */
    --border-color: #dcdde1; /* Bordes suaves para los inputs */
    --transition: all 0.3s ease;
}

* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
}

body {
    font-family: var(--font-family);
    background-color: var(--color-bg);
    color: var(--color-text);
    min-height: 100vh;
    display: flex;
    flex-direction: column; 
    position: relative;
    overflow-x: hidden;
}

/* Ocultamos la imagen de fondo que lo ponía todo rojo */
.bg-overlay {
    display: none;
}

.pqrs-container {
    width: 100%;
    max-width: 700px;
    margin: 130px auto 80px auto; 
    padding: 0 1rem;
    flex: 1; 
}

.pqrs-header {
    text-align: center;
    margin-bottom: 2rem;
}

.pqrs-title {
    font-size: 2rem;
    font-weight: 800;
    letter-spacing: 1px;
    text-transform: uppercase;
    color: #1a1a1a !important; /* El !important fuerza a que sea oscuro */
}

.pqrs-subtitle {
    font-size: 0.85rem;
    color: var(--color-accent) !important; /* El !important fuerza tu rojo corporativo */
    font-weight: 600;
    letter-spacing: 2px;
    text-transform: uppercase;
}

/* =========================================================
   TARJETA BLANCA (Estilo Limpio)
   ========================================================= */
.pqrs-card {
    background: var(--color-white);
    border: 1px solid var(--border-color);
    border-radius: 12px;
    padding: 2.5rem;
    box-shadow: 0 8px 30px rgba(0, 0, 0, 0.06); /* Sombra muy suave */
}

.form-group {
    display: flex;
    flex-direction: column;
    margin-bottom: 1.2rem;
}

.form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 1rem;
}

label {
    font-size: 0.85rem;
    font-weight: 600;
    margin-bottom: 0.5rem;
    color: var(--color-text);
}

label i {
    color: var(--color-accent);
    margin-right: 5px;
}

/* Estilos de los campos de texto en modo claro */
input, select, textarea {
    width: 100%;
    padding: 12px 16px;
    border-radius: 8px;
    background: #f8f9fa; /* Gris super claro para los inputs */
    border: 1px solid var(--border-color);
    color: var(--color-text);
    font-family: var(--font-family);
    font-size: 0.95rem;
    outline: none;
    transition: var(--transition);
}

select option {
    background: var(--color-white);
    color: var(--color-text);
}

/* Efecto al hacer clic en un input */
input:focus, select:focus, textarea:focus {
    border-color: var(--color-accent);
    background: var(--color-white);
    box-shadow: 0 0 0 3px rgba(200, 0, 0, 0.1); /* Resplandor rojo suave */
}

.btn-submit {
    width: 100%;
    padding: 14px;
    border: none;
    border-radius: 30px;
    background: var(--color-accent);
    color: var(--color-white);
    font-weight: 700;
    font-size: 0.95rem;
    cursor: pointer;
    transition: var(--transition);
    margin-top: 1rem;
    text-transform: uppercase;
    letter-spacing: 1px;
}

.btn-submit:hover {
    background: #a00000; /* Rojo un poco más oscuro al pasar el mouse */
    box-shadow: 0 5px 15px rgba(200, 0, 0, 0.3);
}

/* =========================================================
   MENSAJES DE FEEDBACK
   ========================================================= */
.form-status {
    margin-top: 1rem;
    text-align: center;
    font-size: 0.9rem;
    font-weight: 600;
    display: none;
}

.form-status.success {
    display: block;
    color: #28a745;
}

.form-status.error {
    display: block;
    color: #dc3545;
}

/* =========================================================
   RESPONSIVE
   ========================================================= */
@media (max-width: 600px) {
    .pqrs-container {
        margin: 100px auto 40px auto; 
    }
    
    .pqrs-card { 
        padding: 1.5rem; 
    }
    
    .form-row { 
        grid-template-columns: 1fr; 
        gap: 0; 
    }
    
    .pqrs-title { 
        font-size: 1.6rem; 
    }
}